Privacy Policy

Personal Information

When you register for DeadJim, we collect:

• Your name and email address for account creation and alerts
• Phone number (optional, only for BRIDGE CREW tier SMS alerts)
• Payment information (processed securely through Stripe for paid tiers)

Monitoring Data

From your monitoring agents, we collect:

• Heartbeat timestamps indicating your systems are operational
• Agent identification tokens (no sensitive system data)
• Basic connection metadata (IP addresses, timestamps)

Usage Information

We automatically collect:

• Log data including access times and pages viewed
• Device and browser information for service optimization
• Cookies for session management and preferences

We use your information to:

• Provide monitoring services and send alert notifications
• Process payments and manage your subscription
• Communicate about service updates and support
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

• Service Providers: With trusted third-party services (like Stripe for payments) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In the event of a merger, acquisition, or sale of assets
• Safety: To protect rights, property, or safety of DeadJim, users, or the public

We implement industry-standard security measures to protect your information:

• All data transmission is encrypted using SSL/TLS protocols
• Secure data centers with physical and network security
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to necessary data only
• Secure password policies and multi-factor authentication

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain your information for different periods based on the type of data:

• Account Information: Until you delete your account plus 90 days for legal compliance
• Monitoring Data: Heartbeat logs are retained for 1 year for service optimization
• Payment Information: As required by financial regulations (typically 7 years)
• Support Communications: For 3 years to improve customer service

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@itsdeadjim.com

We use cookies and similar technologies for:

• Essential Cookies: Required for login and basic site functionality
• Analytics Cookies: To understand how you use our service (anonymized)
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Other legally recognized transfer mechanisms

DeadJim is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a new "Last updated" date
• Notify you via email of significant changes
• Provide at least 30 days notice before material changes take effect

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@itsdeadjim.com
• General Support: Contact Us Page
• Address: DeadJim Privacy Officer
  [Company Address]
  [City, State, ZIP Code]